Practice Information

Mead Medical strongly believes that the relationship between a patient and his or her health provider is based on a two-way understanding, acknowledging that we both have a responsibility to each other. We endeavour to provide the highest possible health care to our patients.

Call centre

All incoming calls are managed by our call centre staff based at Kalamunda who will manage your queries. Please ensure when booking appointments by phone that you state which site you wish the appointment for.

Appointments

Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, as walk-ins may be experiencing long wait times. To book an appointment, call 08 92934455 or to book online using Hotdoc or downloading the app by clicking the link down below.

After Hours & Emergency Care

After Hours number phone WADAMS 08 9321 9133
For All Emergencies Phone ‘000’ (triple zero)

Waiting times

We attempt to keep the waiting time to the minimum; however, sometimes our doctors are involved in emergencies or obstetric deliveries which prolong the waiting time.

Single issue consults

On each day we have a doctor nominated to see emergencies.  These appointments are designed for one problem only and are allocated a shorter time for consult.

Patients who are particularly ill

Should notify staff on arrival, so that they can be made as comfortable as possible until seen by the doctor.

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. This will be at GP discretion, please speak to our staff for queries.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results. If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. For any urgent or abnormal test results our practice will contact you directly.

You are able to obtain any ongoing referrals, repeat scripts etc. online using our HOTDOC portal, fees may apply. This can be done with in consultation with your regular GP. Any New patients, new referrals and new scripts must be part of a consultation directly with a Doctor.

Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register
• National Cervical screening

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.
We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1800 813 583 or (08) 6551 7600 or visit https://www.hadsco.wa.gov.au/home/.

Management of patient health information

Transfer of medical record
In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.

This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: [email protected]

We are a zero tolerance practice. We do not tolerate abuse of any kind. Patients who do not respect this policy will no longer be seen by our practice, there are NO exceptions.