Practice Information

Mead Medical strongly believes that the relationship between a patient and his or her health provider is based on a two-way understanding, acknowledging that we both have a responsibility to each other. We endeavour to provide the highest possible health care to our patients.

Call centre

All incoming calls are managed by our call centre staff based at Kalamunda who will manage your queries. Please ensure when booking appointments by phone that you state which site you wish the appointment for.

Appointments

Our clinic offers both walk-in and by appointment consultations. Patients are encouraged to book an appointment, as walk-ins may be experiencing long wait times. To book an appointment, call 08 92934455 or to book online using Hotdoc or downloading the app by clicking the link down below.

On each day we have a doctor nominated to see emergencies. These appointments are designed for one problem only and are allocated a shorter time for consult.

For patients who have multiple health concerns to discuss, we encourage you to make a long consultation to ensure you have an appropriate amount of time to address all of your concerns. 

Car park consults are only available if your Doctor has advised you to book one after your Telephone Consult with your Doctor.

Weekend Appointment Changes

Please note effective from this weekend, the 26th of September 2020, including Public Holidays for Kalamunda, pre booked appointments will be available from 8.30am to 9.30am. The remainder of the day will be booked online via HOTDOC or a walk in service. You will be triaged & seen in line with urgency & arrival time.

Please present to reception on arrival for Triaging.

Phones are no longer manned on Sundays, as above, you are able to book an appointment online via HOTDOC or use our walk-in service.

If you have a general query please note you will need to contact our practice Mondays to Fridays or email us on [email protected]. Emails will not be monitored on Sundays.

After Hours & Emergency Care

After Hours number phone WADAMS 08 9321 9133
For All Emergencies Phone ‘000’ (triple zero)

Waiting times

We attempt to keep the waiting time to the minimum; however, sometimes our doctors are involved in emergencies or obstetric deliveries which prolong the waiting time.

Patients who are particularly ill

Should notify staff on arrival, so that they can be made as comfortable as possible until seen by the doctor.

Home Visits

Doctors in our centre are available for house calls and external visits to regular patients under certain circumstances. This will be at GP discretion, please speak to our staff for queries.

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

If you live locally to Kalamunda or Forrestfield your Imaging and/or Pathology form will be left at the relevant Reception, please allow 7 days for the Doctor to complete your forms before you come & pick it up. If you don’t live locally, your form will be emailed or posted out.

Please note this process is currently under review, we appreciate your patience and understanding whilst we fine tune our processes.

As from the 2nd November we will no longer be leaving Imaging or Pathology Forms for collection, posting or emailing them, you will be given this at your appointment before the Imaging/Pathology Test is due.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. For any urgent or abnormal test results our practice will contact you directly.

You are able to obtain any ongoing referrals, repeat scripts etc. online using our HOTDOC portal, fees may apply. This can be done with in consultation with your regular GP. Any New patients, new referrals and new scripts must be part of a consultation directly with a Doctor.

Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register
• National Cervical screening

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.
We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on 1800 813 583 or (08) 6551 7600 or visit https://www.hadsco.wa.gov.au/home/.

Management of patient health information

Transfer of medical record
In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.

This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: [email protected]

We are a zero tolerance practice. We do not tolerate abuse of any kind. Patients who do not respect this policy will no longer be seen by our practice, there are NO exceptions.

Emailing our Practice

Please note that you are able to communicate with Mead Medical using our email address [email protected] however this is for NON urgent communication only. Your query will be reviewed within 48-72 hours of receipt. For urgent queries please contact us via phone, any emergencies call 000.

Using Social Media in Our Practice

‘Social media’ is defined as online social networks used to disseminate information through online interaction. Mead Medicals social medial platform is Facebook.

Regardless of whether social media is used for business related activity or for personal reasons, standards apply to members of our Practice team, including general practitioners. Practitioners and team members are legally responsible for their postings online. Practitioners and team members may be subject to liability and disciplinary action including termination of employment or contract if their posts are found to be in breach of this policy. Please ask to see our full policy for further details.

Privacy Policy

Our privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. You can view our privacy policy by clicking on the link below: 

• Privacy Policy